Frequently Asked Questions General Questions Payment Ordering Returns & Exchanges Others General Questions Q: What is Batik-Tulis.com? A: Batik-Tulis.com is an on-line whole sale store based in Indonesia that specializes in authentic Indonesian products and we provide these goods to the rest of the world. Q: Where are you located and do you have a shop that I can visit? A: We are located and operate in Indonesia. Although we do not have a retail store where a customer can visit and purchase our goods from the shelves, we could probably recommend you some shops in Indonesia if you tell us what you are looking for. back to top Payment Q: What methods of payment do you accept? A: Right now we only accept payments by Visa and Master card through http://www.2checkout.com/. We hope to make payments by Checks and Money Order possible in the future. Q: What currency do you use for those prices on your website? A: All prices listed are in US dollars. We only accept payments in US dollars at the present moment. back to top Ordering Q: How much do you charge for shipping? A: We offer express mail. Shipping fees go according to the number of items in your order. Please refer to the chart provided here. Q: How do I remove an item in my shopping cart? A: Tick or check the field under the "Remove" column next to the item you wish to remove. The page will automatically refresh if your browser is javascript enabled. Q: I made a mistake in my order, how do i fix it? A: Once the order has been submitted, you cannot amend it. Please inform us via email as soon as possible of any changes or cancellations. The email address is customerservice@batik-tulis.com Q: How long does it take for me to receive my order? A: It takes us approximately 2-3 business days to process an order. When payment has been received, your order will be shipped. It takes approximately 10-14 business days for the order to reach the recipient\'s address. If we are out of stock we will inform you soonest. And inform you what date you should expect to receive the goods. back to top Returns & Exchanges Q: Can I return or exchange the goods that I have received? A: Yes, you certainly can return the goods for a refund or exchange for another item. Please click here to see our returns and exchange policies and instructions. back to top Others Q: Can you send a catalog so that I can order offline? A: We are very sorry that we do not have any printed catalogs that we can send you. All our products are displayed on our website and we take orders online. Q: I am required to pay tax or duty fee for importation of goods by the shipping company or customs. Can you reimburse me? A: Batik-Tulis.com does not take responsibility for any additional fees or charges imposed by your local authorities when bringing in goods from other countries. Kindly check with your local authorities on the costs and rules when buying goods from overseas. back to top